Communicating the Wrong Message

| August 15th

Another example that perception is everything when communicating. I recently decided to try a new deli near my office. I entered the restaurant, which was really a take-out place. There were no tables to sit at. Just a small waiting area with coffee pots, a soda machine, and give-away newspapers. I waited for an employee […]

A Conflict Management Success Story

| August 1st

Conflict that is managed effectively will certainly reduce costs, and it can also be a positive, transformative experience for the business. Conflict highlights problems, and can be utilized to encourage positive changes through cooperativeness and collaboration. Conflict management programs don’t seek to choose winners and losers; rather, these programs seek mutually beneficial agreements based on […]