admin | August 15, 2009
Another example that perception is everything when communicating.
I recently decided to try a new deli near my office. I entered the restaurant, which was really a take-out place. There were no tables to sit at. Just a small waiting area with coffee pots, a soda machine, and give-away newspapers.
I waited for an employee to enter [...]
admin | August 1, 2009
Conflict that is managed effectively will certainly reduce costs, and it can also be a positive, transformative experience for the business. Conflict highlights problems, and can be utilized to encourage positive changes through cooperativeness and collaboration. Conflict management programs don’t seek to choose winners and losers; rather, these programs seek mutually beneficial agreements based on [...]
