admin | June 25th
People don’t think before they communicate. If you consider that to be a truth in all of your communications, you will avoid potential conflict. Many times somebody says something that offends you at some level, and your first reaction is to…well…react. React with anger, confusion, and maybe ridicule. If you stop to consider, however, [...]
Category: Communication Skills, Conflict Management, Mediation Skills, Negotiation Skills, Workplace |
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Tags: communicate, communication, negotiation, problem solving
admin | June 10th
The book, Made to Stick, makes the point that the biggest roadblock to getting your message across to others… is “The Curse of Knowledge”. The Curse of Knowledge is when the sender of the communication assumes that the receiver understands the message simply because the sender understands it. The Curse of Knowledge is a barrier [...]
Category: Communication Skills, Mediation Skills, Negotiation Skills, Recommended Reading |
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Tags: communicate, communication, knowledge, negotiation, persuasion
