Sometimes, an apology doesn’t work. Find out why in this week’s top reads.

| May 25th

Can an apology in mediation backfire? http://tinyurl.com/blor8wr Handling Employee Complaints: Should Your Open Door Be Closed? http://bit.ly/M4euJQ Negotiating employee disputes http://bit.ly/JEwaZa Employment mediation: Identifying mutual solutions http://bit.ly/Lcyckx Leadership Is a Conversation http://bit.ly/JLueB9

Excellent articles on creative employee-employer solutions and workplace relationships are among my recommended reads for this week.

| May 11th

Seven great questions to foster employee engagement in the workplace http://bit.ly/K0qN6o Conflict management in the construction industry http://bit.ly/Kx1pDJ Mediation reinforces management http://bit.ly/ITAtOn The third alternative to conflict http://bit.ly/J3fBmS Free downloadable presentation on ethics in the workplace http://bit.ly/aoq4Hk