Sometimes, an apology doesn’t work. Find out why in this week’s top reads.

| May 25th

Can an apology in mediation backfire? Handling Employee Complaints: Should Your Open Door Be Closed? Negotiating employee disputes Employment mediation: Identifying mutual solutions Leadership Is a Conversation

Excellent articles on creative employee-employer solutions and workplace relationships are among my recommended reads for this week.

| May 11th

Seven great questions to foster employee engagement in the workplace Conflict management in the construction industry Mediation reinforces management The third alternative to conflict Free downloadable presentation on ethics in the workplace