4 Steps For Any Business to Implement a Conflict Management Program

Posted By on February 25th

Unfortunately, workplace conflict is not limited to just the Fortune 500. Conflict can appear and affect even the mom & pop businesses. Conflict can result in low morale, reduced production, increased sick pay for employees taking leave because of conflict-related stress, and employee turnover. This all adds up to horrendous costs. The costs increase even more if the conflict leads to litigation.

Fortunately, there are 4 steps any business can take to implement a conflict management program.

All size companies now have more of an awareness and a willingness to manage conflict in the early stages. They recognize they can decrease the potential for conflict and litigation if they are proactive. A conflict management program would anticipate likely problems and provide a system for managing them. The goal is to build a system that enables people to “learn the art of dealing with conflict.”

Creating a conflict management program requires the following steps:

  1. Assessing the existing conflict management system.
  2. Designing a conflict management program that matches the needs, culture, and financial ability of your business while setting realistic targets and goals.
  3. Implementing a program in a timeframe and a manner that fits the organization and its current priorities.
  4. Evaluating the program by identifying and creating appropriate benchmarking within an appropriate timeline.

About the author

Keith Grossman helps individuals and businesses negotiate and manage conflict more comfortably. Keith is a Collaborative Attorney, a Family and Circuit Civil mediator certified by the Supreme Court of Florida, an Arbitrator qualified by the Florida Supreme Court, and an educator. Keith frequently lectures and facilitates training programs, works with individuals one-on-one, and writes articles on conflict management and negotiation topics. His e-workbooks, “What Is A Peace Chest?” and “How Do You Build A Peace Chest?“ are now available on Kindle.


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