Do you know what to say to an angry customer? Find out in this week’s top reads:

Posted By on April 13th

Mediation is good business http://bit.ly/GCVi01

Hear me on Internet radio April 18th http://bit.ly/wC1DzJ

Planting the seeds of peace http://bit.ly/GCVi01

The 5 smartest things to say to an angry customer http://t.co/49XqP3jl

In Reconciliation Law you look at both partners’ sides of problems and resolutions http://dld.bz/annVU

About the author

Keith Grossman helps individuals and businesses negotiate and manage conflict more comfortably. Keith is a Collaborative Attorney, a Family and Circuit Civil mediator certified by the Supreme Court of Florida, an Arbitrator qualified by the Florida Supreme Court, and an educator. Keith frequently lectures and facilitates training programs, works with individuals one-on-one, and writes articles on conflict management and negotiation topics. His e-workbooks, “What Is A Peace Chest?” and “How Do You Build A Peace Chest?“ are now available on Kindle.

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