What Is Conflict?

| July 5th

What is conflict other than what we believe it to be in our minds? A conflict is simply some sort of challenge and at least one other person involved, and the conflict may actually feel more threatening than it really is. In our minds, we are assigning the level of importance to the challenge. We are […]

How To Talk To Someone You Hate

| June 20th

There are a lot of people that come into your life, and you need to know how to talk to someone you hate. You need to know what to say without enabling and escalating conflict. Here are the worst ways to respond:  Thinking your way is the only way. What does this look like? statements […]

Conflict Management Techniques from Rep. Tim Ryan

| December 5th

Huff Post Live shares great conflict management techniques from Rep. Tim Ryan as he reflects on the gridlock in Washington, D.C. Rep. Ryan discusses action steps to de-escalate your own emotional state when in conflict. His ideas include keeping your head about you, being compassionate and empathetic, being patient, being respectful, and staying connected to […]

Conflict Management Stories: A Story of 2 Sisters and an Orange

| October 21st

At a recent training presentation I facilitated, I told one of my conflict management stories: a story of 2 sisters and an orange. This story typically makes a strong impression, and this recent training presentation was no exception. After the presentation, a lady came up to me and said that this story really helped her […]

The Definition of Conflict Can Include Independent Thinking

| September 5th

Anybody who is a parent knows the definition of conflict can include independent thinking. I find it odd that parents want their children to be independent thinkers, and then become upset when their children think differently from them. When you are in a conflict, is it because you are expecting the other person to behave […]

Understanding Is How To Resolve A Conflict

| August 20th

If you want to know how to resolve a conflict, you have to start by understanding the other person’s point of view.               First consider if you are working with the same set of facts. People come into a situation or relationship with incomplete or incorrect information. They rely upon […]

Avoiding Conflicts At Work

| July 20th

Many conflicts at work can be completely avoided by establishing a “cooperative culture”. Avoiding conflicts at work can be achieved when you can focus on how employees treat each other.  You want them to recognize the need to work together for the overall goals of the business. Help your employees to: Practice Active Listening skills […]

Your Job Forces You To Deal With Conflict – Part 2

| June 20th

Two week ago I wrote about if you are in a job that forces you to deal with conflict. You can’t run away from the conflict, so you have to learn how to respond to the other person’s difficult behavior. In addition to considering your goals for managing the conflict, you have to consider how […]

How To Resolve A Conflict By Paying Attention To Opposing Viewpoints

| May 5th

How to resolve a conflict requires paying attention to opposing viewpoints. You need to be open to another person’s point of view. The research shows that most people like to read and listen to messages that confirm their already held beliefs. Most people do not read or listen to messages that offer an opposing viewpoint. […]

Conflict Management – My Mother as an Example

| March 21st

A healthy relationship is based on honesty and respect. When both parties to a relationship display true respect for each other and share of themselves honestly, there will be strong trust within the relationship. You can display honesty in your messages by being clear, specific, and direct. Here’s an example of conflict management using my […]