How Do You Manage Conflict During the Holidays?

| November 25th

It’s Wednesday before Thanksgiving. Your family is rolling in town or you may be headed out of town. How do you manage conflict during the holidays? What tips, techniques, and strategies do you rely upon when Aunt Sally is telling you they you’re doing it wrong? Learn my one piece of advice, and it’s easy […]

Taylor Swift Taught Me Something About Relationships

| November 6th

My 14-year-old daughter tells me that most of her friends attended the recent Taylor Swift concert, and they all LoVEd it. I overheard adults also talking about what a wonderful experience they had for themselves and with their child. It turns out that Taylor is more than just uber talented and hard working. She understands […]

Faced With Adversity?

| October 26th

What do you do if you have a product that will literally change the world, and you have no money to bring it to market? We all know the feelings of quitting. Staring at something for a long time hoping an answer will come. Praying for divine intervention. Pacing. Sleepless nights. Easton LaChapelle had those […]

Jennifer Lawrence Talks About Her Negotiation Mistakes

| October 22nd

Jennifer Lawrence has been in the news talking about the mistakes she made during the negotiation for her part in the movie, American Hustle. I explore the lessons we can learn from Lawrence’s statements in this video. If you would like a copy of the Assertive & Cooperative personalities chart that I talk about in the […]

Resolve A Conflict By Breaking It Into Pieces

| April 2nd

Overwhelmed. Too many projects. Too many tasks. Not enough time. These challenges put us outside of our comfort zone, and we have to find a way to work through them. Conflict is typically outside our comfort zone also, so we have to work through it just like other circumstances that overwhelm us. You can find […]

Help People Develop Their Collaborative Skills

| November 20th

In order to be collaborative, to build consensus, and to manage conflict, a leader has to spend time and effort developing other employees. You should help people develop their collaborative skills. In an article by Mary Jo Asmus (@mjasmus), Asmus discusses how critically important it is for you to develop others in your business or […]

Can You Resolve a Conflict With a Compliment Sandwich?

| September 30th

Mark Murphy, CEO of LeadershipIQ (@LeadershipIQ), basically takes the position that a “compliment sandwich” is a terrible technique and not effective to resolve a conflict. First, what is a “compliment sandwich”? It is a popular technique that came to the attention of managers many years ago. As Mark Murphy describes it, it is a way of trying […]

Conflict Management Stories: A Story of 2 Sisters and an Orange

| October 21st

At a recent training presentation I facilitated, I told one of my conflict management stories: a story of 2 sisters and an orange. This story typically makes a strong impression, and this recent training presentation was no exception. After the presentation, a lady came up to me and said that this story really helped her […]