admin | June 25th
People don’t think before they communicate.
If you consider that to be a truth in all of your communications, you will avoid potential conflict. Many times somebody says something that offends you at some level, and your first reaction is to…well…react. React with anger, confusion, and maybe ridicule.
If you stop to consider, however, that the person [...]
admin | June 10th
The book, Made to Stick, makes the point that the biggest roadblock to getting your message across to others…
is “The Curse of Knowledge”. The Curse of Knowledge is when the sender of the communication assumes that the receiver understands the message simply because the sender understands it.
The Curse of Knowledge is a barrier to successful [...]
admin | May 25th
Made to Stick looks at business communications from a psychological perspective…
meaning which communications get people to buy products, spend money, and simplify their buying decisions. It explains how to influence people – a core component of negotiation strategy – by showing there is more to persuasion than logic and facts.
Here’s how to create a “sticky” [...]
admin | May 10th
Made to Stick is a book about what makes a message “sticky”…
meaning the message is memorable. The book is primarily aimed towards people whose responsibilities include presentations, marketing, and sales; however, it is not limited to those groups of people. Made to Stick also provides valuable insight for those people involved in negotiations. The book [...]
admin | April 25th
Facilitation is a special form of meeting leadership intended to help make a period of transition easier for the organization. A facilitator can be used for special meetings within your organization that are expected to be contentious and emotionally charged. Facilitation helps businesses work through conflict.
The facilitator is a person who has strong communication skills, [...]
admin | April 10th
The facilitator is a neutral third party who helps manage conflict by providing process leadership and process development. Many businesses use facilitation as a proactive way to prevent conflict.
Why is a facilitator a good choice to help a business manage conflict? Because a facilitator is familiar with conflict and conflict management, is a neutral person [...]
admin | March 25th
Everything I know about creativity for negotiations…
I forgot in kindergarten.
Creativity, however, can be critical to finding solutions in the negotiation process. Successful negotiations typically require us to change our thinking process in order to move us away from positions and towards exploring solutions to resolve concerns.
Fortunately, Roger von Oech has written A Whack on the [...]
admin | March 15th
I had a wonderful time talking about conflict management in the workplace with Deborah Shane. You can listen to the archive right here.
http://www.blogtalkradio.com/trainwithshane/2010/03/15/career-transition-and-the-workplace
admin | March 10th
Shmuley Boteach’s book, 10 Conversations You Need to Have With Your Children, is primarily focused on parents teaching their children skills to find their own way in the world. Boteach’s book also has four great lessons for improving communication skills with everyone you live with or work with. These are Boteach’s four lessons:
admin | February 12th
http://www.jpost.com/Opinion/Columnists/Article.aspx?id=168354
What can we learn from this article on Israel & Palestine about negotiation strategies? Plenty.
There are three points that the article presents that anyone would find helpful in tough negotiations.
First, the Israelis and Palestinians have decided to move backwards to communicate indirectly through a mediator. It’s a positive negotiation strategy to recognize that what you’ve [...]
