How Do You Manage Conflict During the Holidays?

| November 25th

It’s Wednesday before Thanksgiving. Your family is rolling in town or you may be headed out of town. How do you manage conflict during the holidays? What tips, techniques, and strategies do you rely upon when Aunt Sally is telling you they you’re doing it wrong? Learn my one piece of advice, and it’s easy […]

Faced With Adversity?

| October 26th

What do you do if you have a product that will literally change the world, and you have no money to bring it to market? We all know the feelings of quitting. Staring at something for a long time hoping an answer will come. Praying for divine intervention. Pacing. Sleepless nights. Easton LaChapelle had those […]

Jennifer Lawrence Talks About Her Negotiation Mistakes

| October 22nd

Jennifer Lawrence has been in the news talking about the mistakes she made during the negotiation for her part in the movie, American Hustle. I explore the lessons we can learn from Lawrence’s statements in this video. If you would like a copy of the Assertive & Cooperative personalities chart that I talk about in the […]

How Do Managers Resolve A Conflict?

| September 3rd

Work relationships, like family relationships, can sometimes have challenges, which then lead to conflict. How do managers resolve a conflict? Without resolving the conflict, effects can linger, resentment grows, and work suffers.  Today, managers are seeking alternative conflict resolution solutions to manage their employees’ conflict. Managers should try following my PEACE format: P – Pause […]

What do you do when you’re about to get into an argument?

| August 19th

What do you do when you’re about to get into an argument? How do you put the brakes on, and steer the conflict into a different direction? I recently had a discussion with Erica Castner about conflict management on her podcast, Proclamation of Persistence. I love that Erica picked up on a main point of mine, which […]

Resolve A Conflict By Breaking It Into Pieces

| April 2nd

Overwhelmed. Too many projects. Too many tasks. Not enough time. These challenges put us outside of our comfort zone, and we have to find a way to work through them. Conflict is typically outside our comfort zone also, so we have to work through it just like other circumstances that overwhelm us. You can find […]

How Shoelaces Reminded Me To Prepare For Conflict

| March 23rd

The other day I was tying my shoe, and in the process of tying my shoelace, it ripped. I had to go into my sock drawer and pull out my spare shoelace to wear. And that is how shoelaces reminded me to prepare for conflict. You see, in the past, I wasn’t able to do that because […]

Wimbledon’s Conflict Management Story

| October 7th

What was this year’s conflict management story at Wimbledon? In an article by Ben Rothenberg (@BenRothenberg) about negotiating time for Centre Court at Wimbledon, it is evident that running a sporting event of that magnitude also has conflict on the administrative side. I teach people that to have a successful negotiation, everybody involved should be cooperative, assertive, […]

Can You Resolve a Conflict With a Compliment Sandwich?

| September 30th

Mark Murphy, CEO of LeadershipIQ (@LeadershipIQ), basically takes the position that a “compliment sandwich” is a terrible technique and not effective to resolve a conflict. First, what is a “compliment sandwich”? It is a popular technique that came to the attention of managers many years ago. As Mark Murphy describes it, it is a way of trying […]

Forgiveness For Resolving Conflict

| September 5th

Two Amish sisters were kidnapped in mid-August from their family’s New York vegetable stand. It was reported that the two girls were sexually abused before being set free and returning home. These types of stories are always tragic and disturbing. What makes this situation different is the family’s use of forgiveness for resolving conflict. The […]