http://www.resolvingconflictsnow.com Transforming the way conflict is managed Tue, 19 Apr 2011 20:40:44 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.resolvingconflictsnow.com/apology-resolves-conflict-for-business/comment-page-1/#comment-586 Ben Ziegler Tue, 19 Apr 2011 20:40:44 +0000 http://www.resolvingconflictsnow.com/?p=445#comment-586 Thanks for sharing this story, Keith. A good example of the power of apology. I'm also a fan of 37signals, and it doesn't surprise me that they understand something about "real" apologies; and holding oneself accountable. Thanks for sharing this story, Keith. A good example of the power of apology. I’m also a fan of 37signals, and it doesn’t surprise me that they understand something about “real” apologies; and holding oneself accountable.

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