Communication: Seek First to Understand

Posted By on October 10th

 Bestselling author Steven Covey has taught us that a key component of communication is seeking first to understand the other communicator.

How we decide

People typically spend their time communicating their positions, rather than their interests and concerns, which makes it difficult for the listener to truly understand what’s being communicated. A new book may help business owners and managers understand how their employees make decisions. Understanding the path to decisionmaking can uncover the interests and concerns that led to the ultimate decision, which can then improve the actual communication.

How We Decide by Jonah Lehrer provides true accounts of people who made agonizing decisions, and it turns out many of these people made the correct decision. The book discusses how people balance reason and emotion in the decisionmaking process. It’s not uncommon for people to have difficulty communicating the reason and emotion behind their decisions; therefore, as the listener, you need to dig deeper beyond the communicator’s position.

About the author

Keith Grossman helps individuals and businesses negotiate and manage conflict more comfortably. Keith is a Collaborative Attorney, a Family and Circuit Civil mediator certified by the Supreme Court of Florida, an Arbitrator qualified by the Florida Supreme Court, and an educator. Keith frequently lectures and facilitates training programs, works with individuals one-on-one, and writes articles on conflict management and negotiation topics. His e-workbooks, “What Is A Peace Chest?” and “How Do You Build A Peace Chest?“ are now available on Kindle.


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