Sometimes, an apology doesn’t work. Find out why in this week’s top reads.

Posted By on May 25th

Can an apology in mediation backfire? http://tinyurl.com/blor8wr

Handling Employee Complaints: Should Your Open Door Be Closed? http://bit.ly/M4euJQ

Negotiating employee disputes http://bit.ly/JEwaZa

Employment mediation: Identifying mutual solutions http://bit.ly/Lcyckx

Leadership Is a Conversation http://bit.ly/JLueB9

About the author

Keith Grossman helps individuals and businesses negotiate and manage conflict more comfortably. Keith is a Collaborative Attorney, a Family and Circuit Civil mediator certified by the Supreme Court of Florida, an Arbitrator qualified by the Florida Supreme Court, and an educator. Keith frequently lectures and facilitates training programs, works with individuals one-on-one, and writes articles on conflict management and negotiation topics. His e-workbooks, “What Is A Peace Chest?” and “How Do You Build A Peace Chest?“ are now available on Kindle.

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