admin | April 10th
The facilitator is a neutral third party who helps manage conflict by providing process leadership and process development. Many businesses use facilitation as a proactive way to prevent conflict. Why is a facilitator a good choice to help a business manage conflict? Because a facilitator is familiar with conflict and conflict management, is a neutral [...]
admin | March 15th
I had a wonderful time talking about conflict management in the workplace with Deborah Shane. You can listen to the archive right here. http://www.blogtalkradio.com/trainwithshane/2010/03/15/career-transition-and-the-workplace
admin | February 25th
Unfortunately, workplace conflict is not limited to just the Fortune 500. Conflict can appear and affect even the mom & pop businesses. Conflict can result in low morale, reduced production, increased sick pay for employees taking leave because of conflict-related stress, and employee turnover. This all adds up to horrendous costs. The costs increase even [...]
admin | February 12th
http://www.jpost.com/Opinion/Columnists/Article.aspx?id=168354 What can we learn from this article on Israel & Palestine about negotiation strategies? Plenty. There are three points that the article presents that anyone would find helpful in tough negotiations. First, the Israelis and Palestinians have decided to move backwards to communicate indirectly through a mediator. It’s a positive negotiation strategy to recognize [...]
admin | February 10th
One of the first rules of negotiation is to not negotiate against yourself; however, that’s only true when you’re in the negotiation room. In the war room, you should be negotiating against yourself. There are 5.5 ways to negotiate against yourself, which I detail below.
admin | February 3rd
If you keep saying the same thing, you’ll keep getting the same thing. The Palestinians and Israelis may be changing their communications to change their conflict. http://www.tabletmag.com/news-and-politics/24895/herzliya-diary/
admin | January 25th
Negotiations require disciplined thinking. There is no way around this fact. The first step for any negotiation is that both people are able to articulate their own interests and concerns and both people are able to understand the other person’s interests and concerns. To do this, there are 4 things to think about for a [...]
admin | January 10th
Do you really want conflict resolution in your workplace? By definition, the word resolution means that something is resolved, that there’s an end. That end, however, is not necessarily a positive outcome. In many resolutions, there’s a winner and a loser. Of course, the winner is happy, and the loser is certainly not. It’s conflict [...]
admin | December 10th
Studies suggest that workplace stress costs U.S. employers an estimated $200 billion per year. The costs are related to absenteeism, lower productivity, employee turnover, workers’ compensation, medical insurance, and other related expenses. Research has shown that some workplace stress is related to conflict. The sources of conflict can be due to: Management Style. Employees don’t [...]
admin | November 25th
A thoughtful and comprehensive conflict management program, which is fair and easily understood, is the first step in an organization’s ability to effectively manage conflict. Conflict management programs establish procedures to follow for the purpose of managing and preventing conflict. These programs hold employees accountable for preventing and resolving conflict. These programs also provide for [...]
