Your Job Forces You To Deal With Conflict – Part 2

| June 20th

Two week ago I wrote about if you are in a job that forces you to deal with conflict. You can’t run away from the conflict, so you have to learn how to respond to the other person’s difficult behavior. In addition to considering your goals for managing the conflict, you have to consider how […]

Dealing With Conflict Like It’s a Boiled Egg

| November 15th

DEALING WITH CONFLICT LIKE IT’S A BOILED EGG Too many people think of conflict as a bad word. You should be thinking about it as an opportunity to take advantage of the energy that conflict can create. You should be dealing with conflict like it’s a boiled egg, which I’ll explain more. The reality is […]

How To Resolve Conflict According to Lincoln

| November 5th

On November 9, the movie “Lincoln” opens in theaters. “Lincoln” is directed by Steven Spielberg and stars Daniel Day-Lewis. The movie is receiving great reviews along with much anticipation. As the man who led us through the division of our country, Lincoln is now recognized as a man of many skills, including conflict management. Let’s […]

6 Things You Should Do To Help People Trust You

| June 15th

When conflict arises, people begin a negotiation process to resolve the conflict. The process may be spoken or unspoken depending upon level of conflict. The process itself shall be partially dependent upon the level of trust between the people. Therefore, if you build your trust level with those around you on a daily basis, it […]

Do You Have a Peace Chest to Handle Conflict?

| May 13th

You have heard about saving your money to prepare for war. How about saving your money, and improving your skills and resources to prepare for peace? Do you have a peace chest to handle conflict? Developing a peace chest is a decision to focus on teamwork, problem solving, and interest based negotiation rather than threats […]

How Facilitation Helps Businesses Work Through Conflict

| April 25th

Facilitation is a special form of meeting leadership intended to help make a period of transition easier for the organization. A facilitator can be used for special meetings within your organization that are expected to be contentious and emotionally charged. Facilitation helps businesses work through conflict. The facilitator is a person who has strong communication […]

Why Is a Facilitator a Good Choice to Manage Conflict?

| April 10th

The facilitator is a neutral third party who helps manage conflict by providing process leadership and process development. Many businesses use facilitation as a proactive way to prevent conflict. Why is a facilitator a good choice to help a business manage conflict? Because a facilitator is familiar with conflict and conflict management, is a neutral […]

Radio Interview about Conflict Management with Deborah Shane

| March 15th

I had a wonderful time talking about conflict management in the workplace with Deborah Shane. You can listen to the archive right here.

4 Steps For Any Business to Implement a Conflict Management Program

| February 25th

Unfortunately, workplace conflict is not limited to just the Fortune 500. Conflict can appear and affect even the mom & pop businesses. Conflict can result in low morale, reduced production, increased sick pay for employees taking leave because of conflict-related stress, and employee turnover. This all adds up to horrendous costs. The costs increase even […]

What Can We Learn From Israel & Palestine About Negotiation Strategies?

| February 12th What can we learn from this article on Israel & Palestine about negotiation strategies? Plenty. There are three points that the article presents that anyone would find helpful in tough negotiations. First, the Israelis and Palestinians have decided to move backwards to communicate indirectly through a mediator. It’s a positive negotiation strategy to recognize […]