Conflict Management Techniques from Rep. Tim Ryan

| December 5th

Huff Post Live shares great conflict management techniques from Rep. Tim Ryan as he reflects on the gridlock in Washington, D.C. Rep. Ryan discusses action steps to de-escalate your own emotional state when in conflict. His ideas include keeping your head about you, being compassionate and empathetic, being patient, being respectful, and staying connected to […]

A Story About Change Management

| November 20th

In a recent TED Talk, Dr. Ernesto Sirolli gives the advice, “If you want to help someone, shut up and listen.” He gives this advice in a story about change management. Sirolli is a pioneer in the area of Enterprise Facilitation, a unique economic development approach based on harnessing the passion, determination, intelligence, and resourcefulness […]

Do Sharks Help People? A Look Inside the Heads of the Female Sharks

| October 28th

Do sharks help people? This ABC Nightline report takes a look inside the heads of the female sharks and provides negotiation tips as well as ideas about what to do when faced with conflict.

Conflict Management Stories: A Story of 2 Sisters and an Orange

| October 21st

At a recent training presentation I facilitated, I told one of my conflict management stories: a story of 2 sisters and an orange. This story typically makes a strong impression, and this recent training presentation was no exception. After the presentation, a lady came up to me and said that this story really helped her […]

What Causes Conflict – Are You Contributing To It?

| September 20th

Are you contributing to what causes conflict? Are you contributing to the perpetuation of the conflict? Sometimes we put ourselves into conflict without fully appreciating our own thoughts and behavior. I grew up in Miami and became a fan of the University of Miami Hurricanes football program. I had two friends who also were Hurricanes […]

Understanding Is How To Resolve A Conflict

| August 20th

If you want to know how to resolve a conflict, you have to start by understanding the other person’s point of view.               First consider if you are working with the same set of facts. People come into a situation or relationship with incomplete or incorrect information. They rely upon […]

Example of Conflict With A High Conflict Person

| August 5th

I had only been practicing law a few years when I found myself sitting in my boss’s office. At the time, I worked at the Office of the Public Defender. I represented a client who had a distant relative, and this relative called me almost daily about my client’s case. He was a high conflict person. […]

What Is A Conflict?

| April 21st

What is a conflict? How does it start? As toddlers, we are taught to respect each other and to share. Somewhere along the way to adulthood, we forget those lessons. We begin to see conflict as requiring winners and losers. Of course, we want to see ourselves on top, as the winner. A conflict can […]

Deal With Conflict by Making a Paradigm Shift

| March 5th

Peacemaking is not easy. It requires a shift in thinking from our learned way of thinking about how to deal with conflict. This shift in thinking is called a paradigm shift, and it has to be remembered throughout the conflict. Every day, people successfully deal with conflict by making a paradigm shift. I once had […]

A Change In Thinking Can Resolve a Conflict

| December 12th

When we are in preschool, we are all taught to share with others. In fact, I remember when my kids were children in preschool, they sang a little song with a line it: “It’s mine, but you can have some”. That’s a nice thought, and we are all taught that early on in life. Somewhere […]