How Do Managers Resolve A Conflict?

| September 3rd

Work relationships, like family relationships, can sometimes have challenges, which then lead to conflict. How do managers resolve a conflict? Without resolving the conflict, effects can linger, resentment grows, and work suffers.  Today, managers are seeking alternative conflict resolution solutions to manage their employees’ conflict. Managers should try following my PEACE format: P – Pause […]

What do you do when you’re about to get into an argument?

| August 19th

What do you do when you’re about to get into an argument? How do you put the brakes on, and steer the conflict into a different direction? I recently had a discussion with Erica Castner about conflict management on her podcast, Proclamation of Persistence. I love that Erica picked up on a main point of mine, which […]

Resolve A Conflict By Breaking It Into Pieces

| April 2nd

Overwhelmed. Too many projects. Too many tasks. Not enough time. These challenges put us outside of our comfort zone, and we have to find a way to work through them. Conflict is typically outside our comfort zone also, so we have to work through it just like other circumstances that overwhelm us. You can find […]

How Shoelaces Reminded Me To Prepare For Conflict

| March 23rd

The other day I was tying my shoe, and in the process of tying my shoelace, it ripped. I had to go into my sock drawer and pull out my spare shoelace to wear. And that is how shoelaces reminded me to prepare for conflict. You see, in the past, I wasn’t able to do that because […]

How Do You Resolve A Conflict?

| August 1st

How do you resolve a conflict? There are sharks all around us, so you need to be prepared to manage them by building your Peace Chest. This is our annual salute to Shark Week.   Would you like to learn more about building your Peace Chest?  Email me: Keith@AttorneyGrossman.com, or call me toll free at (877) 687-1392 or […]

When Faced With A Conflict, Preparation Can Be The Key

| March 31st

My son recently turned 15 years old and was ready to get his driver’s permit. What was supposed to be a “coming of age” experience turned into a “crisis” experience; he just couldn’t pass the test. My son is extremely bright and charismatic. I think he went into the test with a sense of entitlement, […]

A Conflict Management Story

| December 20th

A part of managing conflict includes engaging the conflict, not avoiding the conflict. Greg Giesen offers a wonderful perspective on preparing to engage (or escalate) a conflict with a conflict management story in a blog post titled, When To Escalate Conflict. You can read more here. Are you interested in learning more about conflict management? Email […]

Conflict Management Techniques from Rep. Tim Ryan

| December 5th

Huff Post Live shares great conflict management techniques from Rep. Tim Ryan as he reflects on the gridlock in Washington, D.C. Rep. Ryan discusses action steps to de-escalate your own emotional state when in conflict. His ideas include keeping your head about you, being compassionate and empathetic, being patient, being respectful, and staying connected to […]

Do Sharks Help People? A Look Inside the Heads of the Female Sharks

| October 28th

Do sharks help people? This ABC Nightline report takes a look inside the heads of the female sharks and provides negotiation tips as well as ideas about what to do when faced with conflict.

Conflict Management Stories: A Story of 2 Sisters and an Orange

| October 21st

At a recent training presentation I facilitated, I told one of my conflict management stories: a story of 2 sisters and an orange. This story typically makes a strong impression, and this recent training presentation was no exception. After the presentation, a lady came up to me and said that this story really helped her […]