Understanding Is How To Resolve A Conflict

Posted By on August 20th

If you want to know how to resolve a conflict, you have to start by understanding the other person’s point of view.

To Resolve Conflict








First consider if you are working with the same set of facts. People come into a situation or relationship with incomplete or incorrect information. They rely upon their incomplete or incorrect information to develop their perspective and take positions.

I was once on the interstate, and we were all slowly crawling due to an accident up ahead. As I arrived at the scene of the accident, I saw an overturned SUV on the shoulder of the road. At the same time I arrived, the local radio station I was listening to announced that the interstate was all clear and accident free. It obviously wasn’t. The radio DJ had incorrect information, and he confidently stated it to thousands of listeners, many of which had no reason to question him.

To resolve a conflict, ask questions. There’s a reason somebody has taken the position they are stating, and sometimes it’s because they are working from an incorrect set of facts.

Are you finding it difficult to ask the right questions to resolve a conflict? Would you like to discuss it? Call me toll free at (877) 687-1392 or locally at (239) 210-7516. Your initial consultation is free!


About the author

Keith Grossman helps individuals and businesses negotiate and manage conflict more comfortably. Keith is a Collaborative Attorney, a Family and Circuit Civil mediator certified by the Supreme Court of Florida, an Arbitrator qualified by the Florida Supreme Court, and an educator. Keith frequently lectures and facilitates training programs, works with individuals one-on-one, and writes articles on conflict management and negotiation topics. His e-workbooks, “What Is A Peace Chest?” and “How Do You Build A Peace Chest?“ are now available on Kindle.


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