What do you do when you’re about to get into an argument?

Posted By on August 19th

What do you do when you’re about to get into an argument?

How do you put the brakes on, and steer the conflict into a different direction?

I recently had a discussion with Erica Castner about conflict management on her podcast, Proclamation of Persistence. I love that Erica picked up on a main point of mine, which is “pause”. Unfortunately, most of us react to the conflict in front of us without realizing the level of our negative thoughts and feelings. We react negatively, and then our behavior leads to another negative event, many times anger or even violence.

Erica showed me that she totally gets my message when she concluded the podcast by saying, “We have got to be more strategic in the way we are communicating with other people, and do our best to understand the other person’s perspective…We want to take a step back and be reflective.”

That is a great overview of why you should pause.

I also think it was awesome when Erica showed an understanding of her priorities. “I want to hang on to my relationships and to honor my words.”

You can listen to the whole podcast below, and remember the value of pausing.

Austrian psychiatrist Viktor Frankl once said: “Between stimulus and response, there is a space. In that space is our power to choose our response.” Give yourself that space.

Proclamation of Persistence: The Busy Professionals’ Guide to Triumph & Success with Keith Grossman. Hosted by Erica Castner.


If you would like to learn more about Erica Castner, check out her website: www.TheQueenOfResults.com

Are you interested in learning more about how to resolve a conflict?What Is a Peace Chest book cover 500 201x300 Wimbledons Conflict Management Story

Email me: Keith@AttorneyGrossman.com, or call me toll free at (877) 687-1392 or locally at (239) 210-7516.

Your initial consultation is free!

Interested in discovering how to improve your conflict management skills? Purchase my e-workbook available on Kindle: What Is A Peace Chest?

The workbook is the first in the “Building Your Peace Chest” series. It will help you understand how to engage conflict with a purpose and goals rather than reacting.


About the author

Keith Grossman helps individuals and businesses negotiate and manage conflict more comfortably. Keith is a Collaborative Attorney, a Family and Circuit Civil mediator certified by the Supreme Court of Florida, an Arbitrator qualified by the Florida Supreme Court, and an educator. Keith frequently lectures and facilitates training programs, works with individuals one-on-one, and writes articles on conflict management and negotiation topics. His e-workbooks, “What Is A Peace Chest?” and “How Do You Build A Peace Chest?“ are now available on Kindle.


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