Why Is a Facilitator a Good Choice to Manage Conflict?

Posted By on April 10th

The facilitator is a neutral third party who helps manage conflict by providing process leadership and process development. Many businesses use facilitation as a proactive way to prevent conflict.

Why is a facilitator a good choice to help a business manage conflict? Because a facilitator is familiar with conflict and conflict management, is a neutral person on the challenges, and is sensitive to the emotions involved. The facilitator’s skills help the organization alleviate tension while getting past individual agendas.

Facilitators are expected to have strong group process skills, interpersonal skills, communications skills, conflict-resolution skills, and the ability to create and maintain a non-threatening environment. These include:

  • soliciting participation and contributions of thoughts and feelings from all participants;
  • developing and sharing individual knowledge;
  • keeping the groups on task;
  • keeping the groups focused on appropriate and useful outcomes;
  • maintaining an environment where comments are valued and group participants are treated with fairness, equity and respect;
  • modeling positive professional attitude
  • being objective
  • being observant

Facilitators will ensure that responses are developed for recommendations regarding:

  • Innovative ideas, practices and opportunities
  • What else/who else should be consulted/considered
  • Cautions and concerns
  • Policy and practice recommendations

About the author

Keith Grossman helps individuals and businesses negotiate and manage conflict more comfortably. Keith is a Collaborative Attorney, a Family and Circuit Civil mediator certified by the Supreme Court of Florida, an Arbitrator qualified by the Florida Supreme Court, and an educator. Keith frequently lectures and facilitates training programs, works with individuals one-on-one, and writes articles on conflict management and negotiation topics. His e-workbooks, “What Is A Peace Chest?” and “How Do You Build A Peace Chest?“ are now available on Kindle.


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