Posted By admin on October 7th
What was this year’s conflict management story at Wimbledon?
In an article by Ben Rothenberg (@BenRothenberg) about negotiating time for Centre Court at Wimbledon, it is evident that running a sporting event of that magnitude also has conflict on the administrative side.
I teach people that to have a successful negotiation, everybody involved should be cooperative, assertive, and thankful, which can be remembered by the acronym “CAT” (Cooperative, Assertive, Thankful).
This article about negotiating time at Wimbledon shows those exact “CAT” features were part of the negotiation, which provides a great example of using Peace Chest skills. Venus Williams participated in the negotiations, and her statements exemplify the Peace Chest skills in action. Venus said:
“The tone of the conversation wasn’t really, ‘Oh, you didn’t do this and that,’ It was: ‘Thank you for all the things you’ve done, and you’ve been so wonderful about listening to the players — both men and women — that we’d like to voice our concern on this arena.’ ”
“I think the situation has to be win-win for everyone. No one likes to be pushed around, whether it’s a group or a person. I think if everyone can find a way that makes sense, then it’s a win-win. No one should feel like they’ve lost at the end of the day. I like to make friends.”
As you can see from Venus’ statements, she wanted to find a solution acceptable for everybody, that fulfilled everybody’s wants and needs. This is certainly an example of being cooperative. She also made sure the wants and needs of the women she represented were shared and discussed. This is an example of her being assertive.
You can also see from her statements everybody appreciated the hard work they were all putting in to find an acceptable solution. In her description of the negotiations, she is very gracious about her negotiation partners.
You can read the full article here.
What do you think of how Wimbledon officials and the players resolved their negotiations? Do you believe it was a win-win? You can answer in the comments below, and we can also continue the discussion on Twitter @ksgrossman.
Interested in learning more about how to resolve a conflict?
Email me: Keith@AttorneyGrossman.com, or call me toll free at (877) 687-1392 or locally at (239) 210-7516.
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The workbook is the first in the “Building Your Peace Chest” series. It will help you understand how to engage conflict with a purpose and goals rather than reacting.